{"ops":[{"insert":"Job Overview","attributes":{"bold":true}},{"insert":"\n"},{"insert":"Do you have experience leading operation for a large pool business? Are you driven by growing pool businesses to scale operation but you are looking for the right company to bring your talents? If you are driven by growth and implementing processes you are encoraged to apply. This is a hands-on leadership role based in the Pasco or Hernando County market. You will be the operational backbone of Shore Pool Pros — owning route efficiency, overseeing quality and safety standards, and handling day-to-day escalations so the owner can focus on commercial account relationships and strategic growth. The right candidate is a team-first leader who MUST have deep pool industry experience ideally with commercial experience who can elevate our operation without disrupting what is already working well. Must have the ability to work independently to get the job done without play by play direction."},{"insert":"\n\n"},{"insert":"Key Responsibilities"},{"insert":"\n\n"},{"insert":"Team Leadership & Retention","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Serve as the primary point of contact for all technicians — field questions, resolve issues, and handle escalations before they reach ownership"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Foster a positive, team-oriented culture that promotes job satisfaction and reduces turnover"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Lead with a collaborative approach; build trust with the team rather than overhauling what is working"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Manage technician performance, provide coaching, and address issues proactively"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Onboarding & Training","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Own the onboarding process for all new hires — develop and refine training materials and procedures"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure new technicians are trained to Shore Pool Pros standards before operating independently"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Build scalable onboarding systems that support team growth as the business expands"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Route Planning & Efficiency","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Oversee the setup, planning, and ongoing optimization of all service routes across Pasco and Hernando Counties"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Monitor and manage technician hours to reduce unnecessary overtime through intelligent route planning"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure routes are structured for maximum efficiency and balanced workloads across the team"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Repair Coordination & Field Evaluation","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Respond to repair escalations and, when needed, go into the field to evaluate situations firsthand"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Document repair needs clearly — including required parts and photos — so that accurate estimates can be generated quickly"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Coordinate with repair subcontractors to ensure timely scheduling and completion of work"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure the right information is captured upfront to expedite repair approvals and execution"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Handle minor repairs independently"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Quality, Safety & Equipment Standards","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Enforce quality control standards across all service routes — residential and commercial"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure all safety protocols are followed by every member of the field team"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Oversee the cleanliness and organization of commercial equipment pads; hold technicians accountable for maintaining a professional, orderly presence at every client site"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Residential Client Communication","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Serve as the primary point of contact for all residential customer inquiries, concerns, and escalations"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Respond promptly and professionally to maintain strong client satisfaction and retention"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Escalate significant commercial account matters to ownership as appropriate"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"What We're Looking For"},{"insert":"\n\n"},{"insert":"Hands-on experience with commercial and residential pool equipment — this is non-negotiable"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"The ability to self manage and work independently"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong working knowledge of pool industry trade practices, repair processes, and equipment"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Proven experience managing a field service team or technician workforce"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Lives in the Pasco/Hernando County market"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"A collaborative, team-first leadership style — someone who builds people up rather than tearing down what works"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong organizational skills with the ability to manage multiple priorities simultaneously"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Clear communicator — with techs, clients, and ownership alike"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Detail-oriented when it comes to documentation, estimates, and quality standards"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Experience with route-based service operations is a strong plus"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Compensation & Benefits"},{"insert":"\n\n"},{"insert":"Competitive salary commensurate with experience"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Full-time position"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Opportunity to grow with a fast-scaling business"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"How to Apply"},{"insert":"\n\n"},{"insert":"If you have the pool industry experience and leadership mindset to take ownership of this role, we want to hear from you. Please submit your resume and a brief description of your relevant experience."},{"insert":"\n\n"},{"insert":"Pay: From $900.00 per week"},{"insert":"\n\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}