{"ops":[{"insert":"About Us"},{"insert":"\n\n"},{"insert":"Coastal Outdoor Services is a growing landscape and outdoor construction company serving residential and commercial clients across Hillsborough, Pasco, Pinellas, and Polk counties. We handle landscaping, irrigation, drainage, hardscaping, artificial turf, outdoor lighting, and lawn maintenance — everything from routine service accounts to six-figure design-build projects."},{"insert":"\n\n"},{"insert":"We're looking for an organized, dependable Office Coordinator to be the hub of our day-to-day operations: the first voice clients hear, the person who keeps the schedule tight, and the one who makes sure invoices go out on time."},{"insert":"\n\n"},{"insert":"What You'll Do"},{"insert":"\n\n"},{"insert":"Customer Service","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Answer incoming calls, emails, and text inquiries; respond promptly and professionally"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Intake new leads and route them to the right person for estimating"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Follow up with clients on proposals, service appointments, and open questions"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Handle service issues and complaints calmly, escalating when needed"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Keep client records, contact info, and job notes accurate and current"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Scheduling & Dispatch","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Build and maintain the daily and weekly crew schedule"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Coordinate crew arrival windows with clients and confirm appointments"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Adjust the schedule for weather delays, callbacks, and material availability"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Communicate schedule changes to both crews and clients same-day"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Track recurring maintenance routes and make sure nothing gets missed"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Invoicing & Billing","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Generate and send client invoices in QuickBooks Online"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Track accounts receivable, send statements, and follow up on past-due balances"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Process incoming payments and apply them to the correct accounts"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Enter vendor bills and supplier invoices; match to purchase orders and job costs"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Assist with change orders, deposits, and progress billing on larger projects"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Office Support","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Maintain organized digital filing in Google Drive (contracts, proposals, permits, photos)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Order materials and coordinate with vendors and suppliers"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Support the owner with proposal formatting, document prep, and correspondence"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Help with basic HR paperwork — onboarding documents, time records, certifications"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Keep permit, license, and insurance documentation current and accessible"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"What We're Looking For"},{"insert":"\n\n"},{"insert":"Required","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"2+ years in an administrative, office manager, customer service, or dispatch role"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong phone and written communication skills — friendly, clear, and professional"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Comfortable with QuickBooks Online (or able to learn it quickly)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Proficient with Google Workspace (Gmail, Drive, Sheets, Calendar) and/or Microsoft Office"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Highly organized with genuine attention to detail — you catch the invoice that didn't go out"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Able to juggle interruptions and shifting priorities without losing the thread"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Reliable, punctual, and able to work independently in a small-team environment"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Preferred","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Experience in landscaping, construction, home services, or another trades business"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Familiarity with field service management software (Jobber, LMN, Aspire, ServiceTitan, or similar)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Bilingual English/Spanish"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Experience with accounts receivable collections"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Understanding of job costing or basic construction billing"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Pay: $18.00 - $22.00 per hour"},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"401(k)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"401(k) matching"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Paid time off"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}

401(k); Paid time off; 401(k) matching