{"ops":[{"insert":"Job Overview","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of service. Your expertise in hospitality management, multilingual communication skills, and proficiency with property management systems will be instrumental in delivering a smooth and welcoming environment for all guests. This paid position offers an exciting opportunity to be the backbone of our hotel’s overnight excellence, ensuring safety, accuracy, and guest satisfaction during the quiet hours of the night."},{"insert":"\n\n"},{"insert":"WEEKENDS AND HOLIDAYS ARE REQUIRED FOR THIS POSITION","attributes":{"bold":true}},{"insert":"."},{"insert":"\n\n"},{"insert":"Duties","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Conduct nightly audits of guest accounts using property management systems such as CHOICE ADVANTAGE and other hotel reservation platforms to ensure billing accuracy and financial integrity."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest inquiries with professionalism and warmth."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Monitor security cameras and perform routine safety inspections to uphold hotel security protocols and emergency procedures."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Respond promptly to guest requests, resolve issues efficiently, and provide exceptional customer service that reflects our commitment to hospitality excellence."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Prepare detailed shift reports, including financial summaries, incident logs, and occupancy records to support daily operations."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Coordinate with housekeeping and maintenance teams to address guest needs or facility concerns that arise overnight."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Communicate effectively via phone and in person with guests, staff, and emergency responders while demonstrating excellent phone etiquette and customer service problem-solving skills."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Experience","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Proven experience in hospitality management or front desk operations within a hotel environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Familiarity with property management systems (PMS), especially OPERA or similar platforms used for reservations and billing."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Multilingual or bilingual skills are highly desirable to enhance guest communication across diverse clientele."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Knowledge of hotel emergency procedures, guest services, and resort operations is preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong customer service orientation with the ability to handle complex client interactions professionally."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Previous night audit or night shift experience in a hotel setting is advantageous."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail in a fast-paced environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Embark on a rewarding career where your enthusiasm for hospitality meets your dedication to guest satisfaction! We value energetic individuals who thrive on delivering memorable experiences while ensuring operational excellence during the overnight hours."},{"insert":"\n\n"},{"insert":"Pay: $15.00 - $17.00 per hour"},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"Employee discount"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Free parking"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Paid jury duty"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Referral program"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}

Free parking; Paid jury duty; Employee discount; Referral program