Customer Service Representative – Apparel & Promotional Items - Minuteman Press

PascoWorks.com · Land O' Lakes
$22 - $28 Hourly (Full-time)
Customer Service Representative – Apparel & Promotional Items - Minuteman Press
PascoWorks.com · Land O' Lakes
$22 - $28 Hourly (Full-time)
Description
{"ops":[{"insert":"Become the Apparel & Promo Sourcing Engine of Tampa Bay’s Fastest Growing Print Shop","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"We power the brands that drive our community forward. As our "},{"insert":"CSR for Apparel & Promotional Items","attributes":{"bold":true}},{"insert":", you will be the specialist who turns customer requests into fast, accurate, profitable orders — without wasting hours searching for vendors or drowning customers in too many options."},{"insert":"\n\n"},{"insert":"This role is built for someone who understands apparel decoration, promotional products, vendor sourcing, and how to move quickly in a high-volume environment."},{"insert":"\n\n"},{"insert":"Why You’ll Love Working Here","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"High-impact role:","attributes":{"bold":true}},{"insert":" You directly influence sales speed, customer satisfaction, and profitability."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Clear Growth Path:","attributes":{"bold":true}},{"insert":" Apparel & Promo Specialist ? Account Manager ? Category Lead."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Wellness Perks:","attributes":{"bold":true}},{"insert":" Paid gym membership + healthy meal prep discounts."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Predictable Schedule:","attributes":{"bold":true}},{"insert":" Clean, professional, high-tech environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Performance Rewards:","attributes":{"bold":true}},{"insert":" We pay for speed, accuracy, and sales contribution."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"What You’ll Do (Your Core Responsibilities)","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"1. Source the Right Vendor FAST — No Hours of Searching","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Quickly identify the best partner for each promo or apparel order (pens, bags, mugs, USB drives, pins, etc.)."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Maintain a curated list of reliable vendors so you can quote in minutes, not hours."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Understand vendor strengths, turnaround times, and pricing structures."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"2. Provide Customers With Fewer, Smarter Options","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Avoid overwhelming customers — present "},{"insert":"2–3 ideal options","attributes":{"bold":true}},{"insert":" that match their budget, timeline, and brand."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Guide customers toward fast decisions and profitable products."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Use your product knowledge to simplify choices and accelerate sales."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"3. Manage Apparel Orders With Production Awareness","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Understand embroidery, direct-to-garment (DTG), and heat transfer workflows."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Know how to quote small in-house apparel jobs accurately."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Identify when a job should be produced internally vs. outsourced."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"4. Quote Promo & Apparel Jobs Accurately and Quickly","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Build quotes that reflect real costs, vendor pricing, and margin targets."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Understand how small orders (e.g., 300 pens for $150) impact profitability and workflow."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure quotes are competitive while protecting margins."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"5. Keep the Promo & Apparel Sales Funnel Moving","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Track all apparel and promo opportunities in the sales funnel."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Prioritize ideal customers and ideal orders to hit daily sales targets."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Follow up on quotes, warm leads, and open opportunities with clarity and professionalism."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"What You Bring to the Table","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Experience:","attributes":{"bold":true}},{"insert":" 2–4 years in apparel decoration, promotional products, or vendor sourcing."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Vendor Knowledge:","attributes":{"bold":true}},{"insert":" You know where to find pens, mugs, shirts, bags, USB drives — fast."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Production Awareness:","attributes":{"bold":true}},{"insert":" Understanding of embroidery, DTG, and apparel decoration methods."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Speed & Accuracy:","attributes":{"bold":true}},{"insert":" You move quickly without sacrificing detail."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Business Awareness:","attributes":{"bold":true}},{"insert":" You understand pricing, margins, and customer value."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Tech-Savvy:","attributes":{"bold":true}},{"insert":" Comfortable with computers; experience with SAGE, ASI, or similar platforms is a plus."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Reliability:","attributes":{"bold":true}},{"insert":" You thrive in a deadline-driven environment and take ownership of outcomes."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Physical Requirements","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Ability to stand/move for long periods and safely lift boxes/packages up to 35 lbs (occasionally)."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Ready to help customers look great and promote their brand?","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Apply today and help us design, print, and promote the future"},{"insert":"\n\n"},{"insert":"Pay: $22.00 - $28.00 per hour"},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"401(k)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Flexible schedule"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"On-the-job training"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Professional development assistance"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Referral program"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}
Benefits
401(k); On-the-job training; Gym membership; Professional development assistance; Flexible schedule; Referral program