{"ops":[{"insert":"Become the Accuracy, Speed, and Sales Engine of Tampa Bay’s Fastest Growing Print Shop","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"At Minuteman Press, we power the brands that drive our community forward. As our "},{"insert":"Senior Customer Service Representative","attributes":{"bold":true}},{"insert":", you will own the flow of orders from email ? system ? production ? pricing ? sales funnel. This role is built for someone who thrives on speed, precision, and business awareness — not front desk tasks, not shipping, but "},{"insert":"pure operational excellence","attributes":{"bold":true}},{"insert":"."},{"insert":"\n\n"},{"insert":"."},{"insert":"\n\n"},{"insert":"This is a senior-level role for someone who understands print production, pricing logic, and customer value — and can move jobs through the system fast and accurately."},{"insert":"\n\n"},{"insert":"Why You’ll Love Working Here","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"High-impact role:","attributes":{"bold":true}},{"insert":" You directly influence production speed, accuracy, and daily sales targets."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Clear Growth Path:","attributes":{"bold":true}},{"insert":" CSR Lead, Production Coordinator, or Account Manager."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Wellness Perks:","attributes":{"bold":true}},{"insert":" Paid gym membership + healthy meal prep discounts."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Predictable Schedule:","attributes":{"bold":true}},{"insert":" Clean, professional, high-tech environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Performance Rewards:","attributes":{"bold":true}},{"insert":" We pay for speed, accuracy, and sales contribution."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"What You’ll Do (Your 5 Core Responsibilities)","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"1. Process All Email Orders FAST and Accurately","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Receive all customer orders via email and enter them into the system immediately."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure every job is production-ready: correct specs, files, quantities, deadlines, and instructions."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Eliminate bottlenecks by keeping production fed with accurate job tickets at all times."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"2. Build Perfect Job Tickets & Validate Production Details","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Understand the full production workflow (digital, wide format, finishing)."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Catch missing details, incorrect specs, or unclear instructions before production sees the job."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure every job ticket reflects the real work required — no assumptions, no gaps."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"3. Understand Production Processes to Calculate Real Costs","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Know how each product is made, step-by-step."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Use production knowledge to determine true cost, labor time, and material usage."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Support accurate pricing and profitability by aligning job specs with actual production effort."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"4. Maintain Clear Pricing Awareness & Competitor Insight","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Understand our pricing structure and how it compares to local competitors."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ensure quotes are accurate, competitive, and aligned with our value proposition."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Support sales by identifying ideal customers, ideal orders, and high-value opportunities."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"5. Manage the Sales Funnel for All Prospects","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Track all incoming prospects and opportunities in the sales funnel."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Prioritize ideal customers and ideal orders to help hit daily sales targets."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Follow up on quotes, open orders, and warm leads with clarity and professionalism."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"What You Bring to the Table","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Experience:","attributes":{"bold":true}},{"insert":" 3+ years in customer service, print production, or project coordination."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Production Knowledge:","attributes":{"bold":true}},{"insert":" Understanding of print processes, materials, and workflows."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Detail Mastery:","attributes":{"bold":true}},{"insert":" You catch errors before they cost time or money."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Business Awareness:","attributes":{"bold":true}},{"insert":" You understand pricing, cost, and customer value."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Tech-Savvy:","attributes":{"bold":true}},{"insert":" Comfortable with computers; MMP FLEX is a major plus."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Speed & Accuracy:","attributes":{"bold":true}},{"insert":" You move fast without sacrificing quality."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Reliability:","attributes":{"bold":true}},{"insert":" You thrive in a deadline-driven environment and take ownership of outcomes."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Ready to drive production, accuracy, and sales?","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Apply today and help us design, print, and promote the future."},{"insert":"\n\n"},{"insert":"Pay: $40,000.00 - $70,000.00 per year"},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"401(k)"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Employee assistance program"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Employee discount"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Flexible schedule"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Paid time off"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Professional development assistance"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Referral program"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}

401(k); Paid time off; Employee assistance program; Employee discount; Gym membership; Professional development assistance; Flexible schedule; Referral program