{"ops":[{"insert":"Duties and Responsibilities:","attributes":{"bold":true}},{"insert":"\n"},{"insert":"Account Support:","attributes":{"bold":true}},{"insert":" Act as branch point of contact for key accounts"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Order Management","attributes":{"bold":true}},{"insert":": Support accurate order completion, processing, and tracking.This includes e-commerce and direct customer orders."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Delivery Coordination:","attributes":{"bold":true}},{"insert":" Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Documentation:","attributes":{"bold":true}},{"insert":" Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Customer Service:","attributes":{"bold":true}},{"insert":" Provide product information, assist customers with product selection, and with after-sales support."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Customer Communication","attributes":{"bold":true}},{"insert":": Provide customer service via phone, email, and text."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"In addition to the above responsibilities, this individual is held accountable for all other duties as","attributes":{"bold":true}},{"insert":"\n"},{"insert":"assigned.","attributes":{"bold":true}},{"insert":"Required Qualifications","attributes":{"bold":true}},{"insert":"\n"},{"insert":"High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience"},{"insert":"\n"},{"insert":"Demonstrated customer service skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Proficient in MS Office applications"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong organization skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ability to problem solve, be detail oriented, and multi-task"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Preferred Qualifications:","attributes":{"bold":true}},{"insert":"\n"},{"insert":"English/Spanish bilingual a plus, but not required"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Education/Experience:","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience."},{"insert":"\n\n"},{"insert":"Work Environment: ","attributes":{"bold":true}},{"insert":"Sales Center Office;"},{"insert":"Work Schedule","attributes":{"bold":true}},{"insert":" Monday-Friday 7:30am-4:30pm"},{"insert":"\n\n"},{"insert":"Physical Demands Demand Frequency","attributes":{"bold":true}},{"insert":"\n"},{"insert":" Sedentary – Lifting 0-10 pounds Occasional"},{"insert":"\n"},{"insert":" Light Lifting – 10-20 pounds Occasional"},{"insert":"\n"},{"insert":" Moderate Lifting – 20 to 50 pounds Never"},{"insert":"\n"},{"insert":" Heavy Lifting – 50 to 100 pounds Never"},{"insert":"\n"},{"insert":" Pulling/Pushing, Carrying Occasional"},{"insert":"\n"},{"insert":" Reaching or working above shoulder Occasional"},{"insert":"\n"},{"insert":" Walking Frequent"},{"insert":"\n"},{"insert":" Standing Frequent"},{"insert":"\n"},{"insert":" Sitting Constant"},{"insert":"\n"},{"insert":" Stooping Never"},{"insert":"\n"},{"insert":" Kneeling Never"},{"insert":"\n"},{"insert":" Repeated Bending Never"},{"insert":"\n"},{"insert":" Climbing Never"},{"insert":"\n"},{"insert":" Desk Work/Computer use/Telephone use Constant"},{"insert":"\n"},{"insert":" Operating a motor vehicle Never"},{"insert":"\n"},{"insert":" Operating a commercial vehicle Never"},{"insert":"\n"},{"insert":" Operating warehouse equipment, forklift, baseloid lift etc Never"},{"insert":"\n"},{"insert":" Other – Talk, Drive, visit customers etc. Frequent"},{"insert":"\n\n"},{"insert":"\n"},{"insert":"EEO Statement","attributes":{"bold":true}},{"insert":"\n"},{"insert":" Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of"},{"insert":"\n"},{"insert":" age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace"},{"insert":"\n"},{"insert":" where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of"},{"insert":"\n"},{"insert":" merit, qualifications and competence."},{"insert":"\n\n"},{"insert":"Job Acknowledgment:","attributes":{"bold":true}},{"insert":"\n"},{"insert":" Since the duties, responsibilities, qualifications and competencies described here are necessarily subject"},{"insert":"\n"},{"insert":" to change, I acknowledge that revisions to the job description may occur. All such changes will be"},{"insert":"\n"},{"insert":" communicated and I understand that revised information may supersede, modify, or eliminate existing"},{"insert":"\n"},{"insert":" statements in the job description document. I have received the job description, and I understand that it is"},{"insert":"\n"},{"insert":" my responsibility to read, understand, and be able to perform the work described herein and revisions"},{"insert":"\n"},{"insert":" made to it."},{"insert":"\n\n"},{"insert":"Requirements:"},{"insert":"Subsidiary: Gemaire Distributors","attributes":{"bold":true}},{"insert":"\n"},{"insert":" "},{"insert":"Business Title: Sales Administrator","attributes":{"bold":true}},{"insert":"\n"},{"insert":" Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader"},{"insert":"\n"},{"insert":" in HVAC equipment? The Sales Administrator is responsible for providing support to the Sales team,"},{"insert":"\n"},{"insert":" Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution."},{"insert":"\n\n"}]}