{"ops":[{"insert":"Job Overview","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift, balancing administrative duties with guest relations to maintain the highest standards of service. Your expertise in hotel management systems and customer service will help uphold our reputation for excellence, creating a welcoming environment for all guests during the overnight hours. If you thrive in a fast-paced setting and possess a passion for hospitality, this is your opportunity to shine!"},{"insert":"\n\n"},{"insert":"Duties","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Conduct nightly audits of hotel transactions using property management systems (PMS) such as OPERA, ensuring accuracy of billing, reservations, and guest accounts"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest inquiries with professionalism and warmth"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Monitor security and safety protocols, including hotel emergency procedures, to ensure guest and staff safety throughout the night"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Respond promptly to guest requests and resolve issues efficiently, demonstrating excellent customer service problem-solving skills"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Prepare detailed shift reports, incident logs, and financial summaries to facilitate smooth handovers to daytime staff"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Oversee reservation updates and modifications using hospitality reservation systems; assist with late arrivals or special requests"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Maintain phone etiquette when communicating with guests, vendors, and team members via phone or in person to foster positive relationships"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Qualifications","attributes":{"bold":true}},{"insert":"\n\n"},{"insert":"Proven experience in hospitality management or hotel front desk operations; resort experience is a plus"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Familiarity with property management systems (PMS), especially OPERA or similar platforms"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong knowledge of hotel emergency procedures and guest services standards"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Excellent customer service skills with a focus on guest relations and problem-solving"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ability to work independently during night shifts while maintaining high attention to detail"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Previous experience with night audit functions or hotel management roles preferred"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Embark on a rewarding career where your dedication ensures our guests enjoy safe, comfortable stays even after hours. We value energetic professionals committed to delivering outstanding hospitality experiences around the clock!"},{"insert":"\n\n"},{"insert":"Pay: $14.00 - $16.00 per hour"},{"insert":"\n\n"},{"insert":"Benefits:"},{"insert":"\n\n"},{"insert":"Dental insurance"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Employee assistance program"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Employee discount"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Flexible spending account"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Free parking"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Health insurance"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Paid time off"},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"Work Location: In person"},{"insert":"\n\n"}]}

Free parking; Health insurance; Dental insurance; Flexible spending account; Paid time off; Employee assistance program; Employee discount